Due to the ongoing COVID-19 pandemic, we want to inform our valued customers that there may be potential delays in shipping and delivery times. As countries and regions around the world continue to implement safety measures and restrictions, the global logistics network has been affected. While we work closely with our shipping partners to ensure the smooth processing and transportation of orders, it is important to note that unpredictable delays may occur beyond our control. Increased health and safety protocols, reduced workforce, and limited transportation options may lead to longer processing times and slower transit speeds.

We understand the anticipation and excitement that comes with receiving your purchased items, and we sincerely apologize for any inconvenience caused by these unforeseen circumstances. Please know that we are doing everything within our power to minimize any disruptions and fulfill orders as quickly as possible.

We advise our customers to check local shipping and postal services for updates on their respective regions as specific areas may experience greater impacts than others. We also recommend allowing extra time for your package to arrive and appreciate your patience and understanding during this challenging time. Rest assured that we are committed to providing a high level of customer service and will keep you informed if any significant changes or issues arise.

If you have any concerns or questions regarding the status of your order, our customer support team is available to assist you. We thank you for your continued support and trust in our brand, and we truly value your patience and understanding as we navigate through these exceptional circumstances together.

Feel free to contact us at help@kiioo.co.